One way of working for commercial and medical on Smartsheet
The ask
A global pharma company wanted one consistent way to plan and steer work across its commercial and medical functions: shared business processes, better reporting, and day-to-day tasks connected to strategic decisions.
Our solution
We lead the rollout of Smartsheet as the company-wide platform for task and project management, covering both the technical implementation and the process and strategy work behind it.
The challenge
Commercial and medical teams each worked with their own trackers, spreadsheets and status decks. Processes differed from team to team, reporting took manual effort, and it was hard to see how daily work connected to the decisions leadership had taken. A classic custom IT build would have been slow and expensive.
Our approach
As program lead, we run the transformation end to end:
- Harmonized business processes across commercial and medical into one shared structure for tasks, projects and decisions
- Designed and configured a Smartsheet solution tailored to the company, for up to 5,000 users
- Built reporting that links operational tasks to strategic decisions
- Introduced wave-based onboarding with Champion and Contributor roles in every team
- Developed the training curriculum and facilitated strategic alignment workshops
The outcome
The new way of working is breaking down silos between functions. Teams and leadership look at the same picture, and decisions are made faster and more clearly. Because Smartsheet is configured rather than custom-built, the solution fits the company's processes closely at around one fifth of the cost of a classic, tailored IT implementation, with higher returns. Measuring the quantitative impact is part of the next phase.
Key results
- Silos between commercial and medical broken down
- More transparency on tasks, projects and decisions
- Faster, clearer decision-making
- Around one fifth of the cost of a classic, tailored IT build
