Organizational redesign and benchmarking
The ask
A global pharma company wanted to transform its PV operations by centralizing and automating more tasks, without compromising on safety and due diligence.
Our solution
We ran a benchmark study by interviewing competitor organizations on how they organize and automate, added desk research, and presented findings and redesign proposals to the client.
The challenge
Pharmacovigilance operations were distributed across multiple countries with inconsistent processes. Rising case volumes and regulatory pressure required a more efficient approach without compromising patient safety.
Our approach
Our benchmarking and redesign process included:
- Interviews with 8 competitor organizations on their PV operating models
- Analysis of automation opportunities across the case processing workflow
- Risk assessment of centralization options
- Development of a target operating model with a phased implementation plan
- Regulatory impact assessment for proposed changes
The outcome
The client adopted our recommended hybrid model, centralizing routine activities while maintaining local expertise for complex cases. The new structure delivered significant efficiency gains while maintaining compliance.
Key results
- 40% reduction in case processing time
- 25% cost savings in PV operations
- Zero compliance issues during transition
- New model scalable to 2x volume
